Bishwajit Mazumder, Beauty Rani Suter, Nazma Begum, Mizue Hiura
Bishwajit Mazumder1, Beauty Rani Suter1, Nazma Begum1, Mizue Hiura2
1Nursing Instructor, Dhaka Nursing College, Dhaka.
2Nursing Education Expert, The Project for Capacity Building of Nursing Services, Dhaka.
Volume - 9,
Issue - 2,
Year - 2021
Aim: This descriptive correlational study aimed to identify the perception of and to examine the relationship between quality of nursing care and supervision among nurses in Bangladesh. Background: The quality of nursing care is ensured by clinical supervision. However, studies assessing nursing care quality from nurses’ viewpoints in Bangladesh are limited. Method: Data were collected by using self-administered questionnaires answered by 180 random registered nurses. These questionnaires included the Scale of Perception of Nursing Activities that Contribute to Nursing Care Quality (EPAECQC) questionnaire and the Perception of Supervisory Support (PSS) scale. Result: In this study, most of the participants were female, the mean age was 38 years, and over 60% of the participants had over 10 years of work experience. The EPAECQC score (mean [M] = 3.21, standard deviation [SD] = 0.298) and PSS score (M = 4.07, SD = 0.409) revealed a moderate positive correlation between quality of nursing care and supervision (r = 0.41, p < 0.01). The dimensions of “Patient satisfaction,” “Nursing Care Organization,” and “Well-being and self-care” in EPAECQC had a high impact on the quality of nursing care. Conclusion: Enhancing supervision helps improve the quality of nursing care. Implications for Nursing management: Authorities and organizations should maintain job resources on supervisory and organizational support for nurses to provide a high quality of care.
Cite this article:
Bishwajit Mazumder, Beauty Rani Suter, Nazma Begum, Mizue Hiura. Clinical supervision and quality of nursing care among nurses in Bangladesh. Int. J. of Advances in Nur. Management. 2021; 9(2):169-175. doi: 10.5958/2454-2652.2021.00038.X
Bishwajit Mazumder, Beauty Rani Suter, Nazma Begum, Mizue Hiura. Clinical supervision and quality of nursing care among nurses in Bangladesh. Int. J. of Advances in Nur. Management. 2021; 9(2):169-175. doi: 10.5958/2454-2652.2021.00038.X Available on: https://ijanm.com/AbstractView.aspx?PID=2021-9-2-10
1. Rathiga C, Arunprabhu JS, Sudha R, Sujatha V, Devika K, Shalini R. Journal of Advanced Nursing Practice, A current review on future challenges of nursing. 2014;1(1):1-6.
2. V. Indra. Quality of Nursing Care: Perspectives from Nursing. Int. J. of Advances in Nur. Management. 2018; 6(3): 227-230.
3. Raftopoulos B. & Theodosopoulou H. The quality in health care sector. Nosileftiki. 2001;1: 8-23.
4. Needleman J, Buerhaus P. Nurse staffing and patient safety: current knowledge and implications for action. Int J Qual Heal Care. 2003;15(4):275-277. doi:10.1093/intqhc/mzg051
5. Comley AL, Demeyer E. Assessing Patient Satisfaction with Pain Management Through a Continuous Quality Improvement Effort. J Pain Symptom Manage. 2001;21(1): 27-40.
6. Papastavrou E, Andreou P, Tsangari H, Merkouris A. Linking patient satisfaction with nursing care: The case of care rationing - a correlational study. BMC Nurs. 2014; 13:26. doi:10.1186/1472-6955-13-26
7. Sailabala Mohanty. Sustaining Competitive Advantage through Staff (Nurses) and Patient Satisfaction in Relation to Nurses’ Working Environment. Asian J. Nur. Edu. and Research. 2016; 6(2): 233-236.
8. Rehin K. R., P. T. Raveendran. Role of Empathy in Ensuring Patient Satisfaction at Government Hospitals in Kerala: An Investigation. Asian J. Management. 2014; 5(1) :45-48.
9. S. Tamil Selvi. Quality Assurance in Nursing Care. Int. J. Nur. Edu. and Research. 2018; 6(1): 57-60.
10. Ture Yilmaz A, Professor A, Demirsoy N, Ferreira MM, Da P, Martıns S. Validity and Reliability Testing of the Turkish Version of the “Scale of Perception of Nursing Activities That Contribute to Nursing Care Quality (EPAECQC).” Int J Caring Sci. 2018;11(3):1340-1351. www.internationaljournalofcaringsciences.org.
11. Papadopoulos I, Beadsmoore A. Quality Nursing Care: A Selective Review of the Literature of Patients’ and Nurses’ Interpretations.; 2009. https://www.researchgate.net/publication/255978214.
12. Hepsi Bai J. Delegation in Nursing Management: Common Errors. Asian J. Nur. Edu. & Research.2014;4(2):242-244.
13. G. Mallika, V. Tulasi Das. Impact of Stress on working performance of Nurses and Organizational effectiveness in Hospitals. Asian Journal of Management. 2020;11(3):225-232.
14. Fukui S, Rapp CA, Goscha R, Marty D, Ezell M. The Perceptions of Supervisory Support Scale. Adm Policy Ment Heal Ment Heal Serv Res. 2014;41(3):353-359. doi:10.1007/s10488-013-0470-z
15. S. K. Mohanasundari, A. Padmaja. Evidence Based Practice–A Core Concept to Achieve Quality of Nursing Care. Int. J. Nur. Edu. and Research. 2018;6(3):295-298.
16. Arvidsson B, H.B. L, Fridlund B. Psychiatric nurses’ conceptions of how a group supervision programme in nursing care influences their professional competence: A 4-year follow-up study. J Nurs Manag. 2001;9: 161-171. doi:10.1046/j.1365-2834.2001.00220.x
17. Management Information System, Directorate General of Health Services Bangladesh. Health Bulletin 2017. www.dghs.gov.bd.
18. Polit DF, Hungler BP. Nursing Research: Principles & Methods 7thEd. Lippincott Williams & Wilkins; 2006.
19. Martins MMFP da S, Gonçalves MN da C, Ribeiro OMPL, Tronchin DMR. Quality of nursing care: instrument development and validation. Rev Bras Enferm. 2016;69(5):920-926. doi:10.1590/0034-7167-2015-0151
20. Khatun R, Akter N, Muhammad F, Chowdhury ABMA. Job satisfaction among nurse‘s in public and private sector in Dhaka City of Bangladesh: a comparative study. Int J Community Med Public Heal. 2018;5(6):2177. doi:10.18203/2394-6040.ijcmph20182141
21. Norman GJ, Carlson JA, Sallis JF, Wagner N, Calfas KJ, Patrick K. Reliability and validity of brief psychosocial measures related to dietary behaviors. Int J Behav Nutr Phys Act. 2010; 7:56. doi:10.1186/1479-5868-7-56
22. Karaca A, Durna Z. Patient satisfaction with the quality of nursing care. Nurs Open. 2019;6(2):535-545. doi:10.1002/nop2.237
23. Merkouris A, Andreadou A, Evdokia A, Hatzimbalasi M, Rovithis M, Papastavrou E. Assessment of patient satisfaction in public hospitals in Cyprus: A descriptive study. Heal Sci J. 2013;7(1):28-40.
24. Ribeiro O, Martins M, Tronchin D. Nursing care quality: a study carried out in Portuguese hospitals. Rev Enferm Ref. 2017; IV Série(No14):89-100. doi:10.12707/riv16086
25. Hadley MB, Blum LS, Mujaddid S, et al. Why Bangladeshi nurses avoid “nursing”: Social and structural factors on hospital wards in Bangladesh. Soc Sci Med. 2007;64(6):1166-1177. doi:10.1016/j.socscimed.2006.06.030
26. Hadley MB, Roques A. Nursing in Bangladesh: Rhetoric and reality. Soc Sci Med. 2007;64(6):1153-1165. doi:10.1016/J.SOCSCIMED.2006.06.032
27. Akter N, Akkadechanunt T, Chontawan R, Klunklin A. Factors predicting quality of work life among nurses in tertiary-level hospitals, Bangladesh. Int Nurs Rev. 2018. doi:10.1111/inr.12401
28. Farah BF, Dutra HS, Ramos ACTM, Friedrich DB de C. Nurses’ perceptions on nursing supervision in Primary Health Care. Rev da Rede Enferm do Nord. 2017;17(6):804. doi:10.15253/2175-6783.2016000600011
29. Berland A. Advancing Nurse Education in Bangladesh. Dhaka, Bangladesh; 2014. https://www.researchgate.net/publication/313715175_Advancing_Nurse_Education_in_Bangladesh. Accessed August 19, 2020.
30. Abou hashish E. Effect of Clinical Supervision on Quality of Care and Job Satisfaction: Clinical Supervision, Quality of Care and Job Satisfaction; LAP LAMBERT Academic Publishing, Germany. 2012.
31. Khurshid Jamadar. Competency based Nursing Evaluation. Int. J. Adv. Nur. Management 1(1): Oct.- Dec., 2013; Page 15-17.
32. Meena P. Nurse to Nurse Hostility: A Cause of Concern. Int. J. Nur. Edu. and Research 4(1): Jan.-Mar., 2016; Page 24-26.
33. Poonam Jyoti Rana, Pawan K Kamra. Influence of Work Conditions on Job Satisfaction of Hospital Nurses. Int. J. Adv. Nur. Management 3(2): April- June, 2015; Page 91-98.
34. Ram P, Gantasala V, Prabhakar. The role of employee engagement in work-related outcomes. Interdiscip J Res Bus. 2011;1.
35. Dehghani K, Nasiriani K, Salimi T. Requirements for nurse supervisor training: A qualitative content analysis. Iran J Nurs Midwifery Res. 2016;21(1):63-70. doi:10.4103/1735-9066.174760