Author(s):
Sharma R, Das K, Dahiya D
Email(s):
rain_nsg@yahoo.com
DOI:
10.52711/2454-2652.2025.00016 
Address:
Sharma R1, Das K2, Dahiya D3
1Sharma Renu, Clinical Instructor, National Institute of Nursing Education, PGIMER, Chandigarh.
2Das Karobi, Clinical Psychologist, National Institute of Nursing Education, PGIMER, Chandigarh.
3Dahiya Divya, Professor, General Surgery, PGIMER, Chandigarh.
*Corresponding Author
Published In:
Volume - 13,
Issue - 2,
Year - 2025
ABSTRACT:
Health is a fundamental human right, and healthcare agencies play a crucial role in providing necessary services to those in need. According to the World Health Organization, health is not merely the absence of disease but a state of complete physical, mental, and social well-being. Hospitals, as key caregiving units, are central to achieving this goal. Patient satisfaction is a vital aspect of healthcare, as it directly influences the quality of services provided and is shaped by factors such as patient expectations, attitudes, and past experiences. In above context, a descriptive study was conducted to assess the nursing care from patient’s perspective. It was conducted on 60 patients selected from medical and surgical wards of a tertiary care hospital Chandigarh. Patients who were going to be discharged were taken in target population. The sampling technique used was total enumeration. A socio-demographic interview schedule was also used to collect the demographic data of the subjects. Caring Behaviour Measurement tool (C.B.M) was used, which consisted of 28 items to assess the nursing care. Data was analysed by SPSS 16.0. Findings of the present study revealed that out of 60 subjects nearly three fourth subjects i.e 44(73.3%) were fully satisfied and 16(26.6%) were moderately satisfied whereas not satisfied and not sure were less than 0.1%. Although the number of ‘not satisfied’ and ‘not sure’ was very less, we need to understand the patient’s perception more keenly to make them more satisfied with the services offered.
Cite this article:
Sharma R, Das K, Dahiya D. Assessment of Nursing Care from Patient’s Perspective. International Journal of Advances in Nursing Management. 2025;13(2):76-0. doi: 10.52711/2454-2652.2025.00016
Cite(Electronic):
Sharma R, Das K, Dahiya D. Assessment of Nursing Care from Patient’s Perspective. International Journal of Advances in Nursing Management. 2025;13(2):76-0. doi: 10.52711/2454-2652.2025.00016 Available on: https://ijanm.com/AbstractView.aspx?PID=2025-13-2-2
REFERENCES:
1. Park K. Preventive and Social Medicine; 21st Edition. M/S Banarsidas Bhanot; Page no.13.
2. Kumari Neelam; Nursing Services and Administration; S. Vikas and Company (Medical Publishers) India. Page no. 65.
3. Charles C, Gauld M, Chamber L, Brien B et.al. Patient report about their care in Canadian hospitals. Canadian Hospitals. Canadian Medical Association Journal 1994; 150(11)
4. Zahr KL, Wasiam GS, Hadad et. al. A. Patient satisfaction with nursing care in Alexander, Egypt. International Journal of Nursing Studies 1991; 28 (4)
5. Leininger 1995, Madeline leininger culture care: diversity and universality theory. [Accessed on 6June2015] Available from nursing. Jbpubcom/sitzman/ch15 pdf.pdf.
6. Margaret G. Arnstein, Florence Nightingale influence on nursing. Journal of urban health-Bull NY, Acad Med.1956 Jul;32(7)
7. Jean Watson, Philosophy of nursing. Available on current nursing.com/nursing-theory/Watson.html.
8. Potter AP Perry GA. Fundamentals of Nursing. 5th ed. Harcourt (India) Private Limited, 2001
9. Tzeng MH, Ketfeians S, Redman WR. Relationship of nurse’s assessment of organizational culture, job satisfaction and patient satisfaction with nursing care. International Journal of Nursing Studies. 2002; 39: 79-8